DB-DATABANK

PROVISION OF TELECOMMUNICATION AND TECHNOLOGY SERVICES

DB-DATABANK is one of the most innovative companies in the Greek market, with significant experience in the development and support of complex IT and communications services. DB-DATABANK has successfully completed demanding projects, utilizing the know-how the company possesses in providing integrated IT solutions.

SERVICES

Help Desk – Content - Surveys

IVR – Call Contact Center

Combining software and technologies, DATABANK provides Help Desk services (voice, chat, email, tickets), implements promotions for products and services, provides audiovisual content to telecommunication providers, e.g. as a subcontractor of OTE implements the OPAP results service “14744”, material market research, polls, etc. on behalf of companies and institutions, such as the Athens University of Economics, BetShop, etc.

PAPERLESS OFFICE

Digitization

The Digitization of all kinds of analog content (texts, maps, images, etc.) is a one-way street for the smooth operation of companies, for the immediate service of the citizen and especially for the state so that it can formulate a policy based on credible information. DATABANK has infrastructure, know-how and significant experience in digitization services. An example project is the digitization of the newspaper “Eleftheros Typos”.

SOCIAL MEDIA

DIGITAL MARKETING

DATABANK, properly utilizing the Digital Signage Software “Mediacast” which DATABANK has developed in combination with Social Media, SMS Marketing and modern techniques such as SEO, SEM, etc., has implemented a series of Digital Marketing services on behalf of companies such as e.g. ZZDot Proximity, BMW, COSMOTE, FAGE etc. At the same time, DATABANK has the know-how and conducts User Surveys (UX Surveys) in order to understand user behaviors in the context of optimizing the usability of products, services or processes.

CUSTOMER RELATIONSHIP MANAGEMENT

WEB & APP DEVELOPMENT

DATABANK has the know-how and experience in Data Processing, Software development, Corporate Portals, Websites and Apps (IOS and Android). Indicative projects: “Amber Alert”, Wind MVas platform, Cosmote Alerting platform, Websites: YSMA (Acropolis Museum), Hyundai, KIA, Intralot, 12Xnet, ING, Flash, Intracom Defense, etc. DATABANK promotes a complete solution for design, construction and management of e-shop, which incorporates top technical features. It also provides Support Services in IT issues and Technology.

Η- DB-DATABANK is in the process of completing its Certification by an accredited Certification Body, for the following Certification systems:

ISO 9001/2015

Quality Management System

ISO 22301/2019

Business Continuity System

ISO 27001/επέκτ 27701

Information Security Management System

BS 10012/2017

Personal Information Management System

Corporate Social Responsibility

Regarding the field of Corporate Social Responsibility, DATABANK has implemented the “AMBER ALERT” of the Organization “The smile of the child”. The “AMBER ALERT” project is the National Coordination Program for early warning of citizens in cases of disappearance and abduction of children.

Amber Alert has also been installed by DATABANK in Italy, Cyprus and Portugal, under the name “ECAAS” (“European Child Alert Automated System”).