Services

Help Desk – Content - Surveys

IVR – Call Contact Center

Combining software and technologies, DATABANK provides Help Desk services (voice, chat, email, tickets), implements promotions for products and services, provides audiovisual content to telecommunication providers, e.g. as a subcontractor of OTE implements the OPAP results service “14744”, material market research, polls, etc. on behalf of companies and institutions, such as the Athens University of Economics, BetShop, etc.

PAPERLESS OFFICE

Digitization

The Digitization of all kinds of analog content (texts, maps, images, etc.) is a one-way street for the smooth operation of companies, for the immediate service of the citizen and especially for the state so that it can formulate a policy based on credible information. DATABANK has infrastructure, know-how and significant experience in digitization services. An example project is the digitization of the newspaper “Eleftheros Typos”.

SOCIAL MEDIA

DIGITAL MARKETING

DATABANK, properly utilizing the Digital Signage Software “Mediacast” which DATABANK has developed in combination with Social Media, SMS Marketing and modern techniques such as SEO, SEM, etc., has implemented a series of Digital Marketing services on behalf of companies such as e.g. ZZDot Proximity, BMW, COSMOTE, FAGE etc. At the same time, DATABANK has the know-how and conducts User Surveys (UX Surveys) in order to understand user behaviors in the context of optimizing the usability of products, services or processes.

CUSTOMER RELATIONSHIP MANAGEMENT

WEB & APP DEVELOPMENT

DATABANK has the know-how and experience in Data Processing, Software development, Corporate Portals, Websites and Apps (IOS and Android). Indicative projects: “Amber Alert”, Wind MVas platform, Cosmote Alerting platform, Websites: YSMA (Acropolis Museum), Hyundai, KIA, Intralot, 12Xnet, ING, Flash, Intracom Defense, etc. DATABANK promotes a complete solution for design, construction and management of e-shop, which incorporates top technical features. It also provides Support Services in IT issues and Technology.